MobilePal Support Portal

New Product Announcements 1

• How can I stay informed about new MobilePal products?

Satisfaction Guarantee 1

• How does MobilePal assure product quality?

Warranty Services 2

• Does the manufacturer's warranty cover accidental damage?
• I have a defective product. How do I receive warranty service?

Battery Charging Cases 9

• Where can I find the user manual for the MobilePal iPhone Battery Charging Cases?
• How to take off the SlimFit battery charger case for iPhone 6/6 Plus?
• Will the MobilePal Battery Charging Case protect my iPhone if dropped?
• Can I charge the battery case and the phone simultaneously?
• My iPhone battery case charges very slowly. What might be wrong?

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Wireless Charger 19

• Where can I find the user manual for the MobilePal Gen-2 Qi Wireless Power Bank?
• Where can I find the user manual for the MobilePal 3-Coil Premium Qi Charging Pad?
• What is wireless charging? What standards are available?
• Which smartphones are compatible with Qi wireless charging?
• My phone has an integrated Qi wireless receiver. Will wireless charging still work with a case on my phone?

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Wireless Charging Receivers 7

• Where can I find the user manual for the MobilePal iPhone 6/6 Plus Qi Receiver Case?
• How do I install the MobilePal iPhone 6/6s or 6/6s Plus screen protector?
• Are MobilePal Qi receivers/cases compatible with my 2015 or newer Toyota vehicle with factory installed Qi Charging Pad?
• Are MobilePal Qi wireless receivers/cases for iPhone 6/6s and iPhone 6/6s Plus compatible with the factory installed charging pad in my 2015+ GM Vehicle?
• What material is the MobilePal Qi wireless charger receiver case made from?

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Smart Power Banks and Chargers 4

• Where can I find the user manual for the MobilePal 20K LED Smart Power Bank?
• Can I keep the universal power bank plugged in continuously?
• When charging the power bank with a 2A USB power adapter, will I get fewer charge cycles than the normally advertised 500+?
• What dose Battery Cycle Life mean? What is the battery cycle life for MobilePal power banks?

Headphones and Accessories 6

• My headset or headphones do not fit through the opening of my phone case. What should I do?
• Can I use the MobilePal 4-pole audio jack extender with normal 3-pole headphones?
• Can I use headsets designed for the iPhone with Android smartphones?
• Does the MobilePal 4-pole audio jack extender allow using Apple earpods with Android phones?
• Do the MobilePal audio jack extenders allow me to use an external microphone?

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Bluetooth Devices 6

• Where can I download the User's Guide for the MobilePal Bluetooth keyboard?
• How do I pair my Bluetooth keyboard to my iPad?
• Can I type in languages other than English with the MobilePal Bluetooth keyboard for iPad?
• What are the keyboard shortcuts on the MobilePal Bluetooth keyboard case for iPad and iPhone?
• Does the MobilePal Flip360 keyboard case only fit the iPad Air 2?

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Order Information on Amazon 2

• I ordered an incorrect item on Amazon. How can I cancel it?
• I need an invoice for my order on Amazon UK?

Shipping and Tracking on Amazon 10

• How do I track my order on Amazon.com?
• How do I track my order on the Amazon Canada site?
• How do I track my order on the Amazon Amazon UK site?
• An item was missing from my shipment fulfilled by Amazon.
• Why does my order display “preparing shipment” for an extended time?

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Return or Exchange on Amazon 8

• How do I return or exchange an item on Amazon.com?
• How do I return or exchange an item on the Amazon Canada site?
• How do I return or exchange an item on the Amazon UK site?
• I received a defective product for my Amazon order. How can I exchange it?
• I purchased MobilePal product on Amazon.com and shipped it overseas. How do I return or exchange the product?

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Seller Feedback 2

• How do I edit or remove feedback that I left?
• How do I leave a feedback for my order on Amazon?

Order Cancellation on eBay 1

• I have ordered an incorrect item on eBay. How can I cancel it?

Shipping and Tracking on eBay 4

• Where do you ship your order from?
• Can I pick up my order from your location?
• Do you ship internationally outside of the U.S. on eBay?
• My shipping address is outside of the United States, but the package was shipped to a U.S. address.

Returns and Refunds on eBay 2

• I have returned a product on eBay. Where is my refund?
• Do you charge restocking fees for returns on eBay?

General Information 4

• What is the MobilePal VIPRe program?
• Do I need to pay for the product sample?
• Are the samples prototypes or final products?
• What if I have additional questions about the VIPRe program?

Registration 4

• Who is eligible to join the VIPRe program?
• How do I join the MobilePal VIPRe program?
• What happens with my information?
• I have submitted my application. What happens next?